31/10/2025 Businesses struggle with managing fragmented customer data across departments, manual sales reporting, and delays in responding to leads.
Summary: Dynamics 365 CRM deployment, call center & Power BI integration.
Challenges:
Businesses struggle with managing fragmented customer data across departments, manual sales reporting, and delays in responding to leads.
Solution:
Apply Dynamics 365 CRM as the customer management center. Data from the call center, email and website is automatically synchronized, combined with Power BI to analyze sales team performance.
Results:
Sales performance increased by 45%, customer response time was shortened by 30%, and businesses had a comprehensive view of the customer journey.
